India’s leading budget airline IndiGo has been included among the world’s worst airlines in a recent global report. "airhelp score report 2024" According to , Indigo has been placed at 103rd position in the list of 109 airlines. The report ranked airlines on parameters such as punctuality, quality of service and compensation claims management. However, IndiGo has rejected the claims of this report.
IndiGo’s response
In its response, IndiGo said that in the survey conducted by AirHelp Exact figures of India’s aviation industry are not represented. The company claimed that the data published by the Indian aviation regulator DGCA (Directorate General of Civil Aviation) shows its better position in terms of punctuality and customer complaints.
IndiGo praised its service. Said that it is committed to providing timely, affordable and hassle-free travel experience to the customers. The airline also said that the number of complaints from their customers is much lower than other airlines given their larger operating scale.
What’s in the report
According to the report, Tunisa Air, the world’s worst performing airline, has been ranked 109th. Whereas, Air India is at 61st and AirAsia is at 94th. North American airlines like JetBlue and Air Canada also found a place in the bottom 50. On the other hand, Brussels Airlines, Qatar Airways and United Airlines have got the top three positions. Served 7.25 crore passengers between 2024, accounting for 61.3% of India’s aviation market. It has a fleet of more than 380 aircraft, and operates approximately 2100 flights daily. The airline flies to more than 85 domestic and 30 international destinations.
Future Challenges
IndiGo has denied the claims of the report and said that there will be no threat to its customers. Said that satisfaction was paramount. However, this controversy is an important opportunity for the airline to work on improving the quality of its services and global ranking.
