Whatsapp New Feature: Meta-owned WhatsApp keeps bringing new features for its users. Now the company is rolling out a new feature for WhatsApp Business, which will provide great convenience to people doing business through WhatsApp. The company is now integrating AI for automatic replies. With this, customers will be able to get immediate answers to some of their questions and this will increase their trust in that business. Let us know about the feature in detail.
What new features are coming in WhatsApp Business?
WhatsApp is bringing the feature of business platform connection and AI-powered replies for its users. A major problem of users in business platform connection has been solved. Till now, users managing their accounts through the business platform were not able to access their WhatsApp accounts through the mobile app. Under the new feature, after scanning the QR code, businesses will be able to access the account from WhatsApp Business app and business platform directly from the mobile.
AI-powered reply
In the latest update, users will be able to connect AI to their business apps. After this, AI will be able to answer commonly asked questions of their customers. Customers will also be told that this answer has been given by AI. This feature has been brought to improve the customer service of the business. With this, businesses will be able to communicate with their customers in a better way and the time taken to respond to them will also reduce.
Feature is not available for all users
WhatsApp has not yet provided these features to all its users. Currently it is available for beta testers and after the testing is completed it will be gradually rolled out to others. To get the latest features of WhatsApp, keep updating your app continuously.
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